Shipping policy
Processing Time Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
Shipping Rates & Delivery Times We ship to 41 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location and selected shipping method.
- UK: 3-5 business days
- Europe: 5-7 business days
- North America: 7-10 business days
- Rest of World: 10-15 business days
Tracking Information Once your order ships, you'll receive a confirmation email with tracking information so you can monitor your delivery.
Customs & Duties (International Orders) For orders shipped outside the UK, customs duties and import taxes may apply. These charges are the responsibility of the recipient and are not included in our shipping costs.
Shipping Restrictions We currently ship to select countries. If your country is not available at checkout, please contact us at hello.aurumretail@gmail.com for assistance.
Damaged or Lost Packages If your package arrives damaged or goes missing in transit, please contact us within 48 hours of the expected delivery date. We'll work with the carrier to resolve the issue.
Contact Us For shipping questions, contact us at hello.aurumretail@gmail.com or 07850429631